Job Satisfaction

Job satisfaction and labor productivity. So, one can say that employees satisfied with their labor are of high productivity than

Job Satisfaction



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American University in Kyrgyzstan


Organizational Behavior

Camilla Sharshekeeva


Research and Reflection Paper


Job Satisfaction


Student: Kanatbek Beishekeev

Group ВА-498











Do people really like their jobs? Definitely, everyone knows from the news about dissatisfied workers going on strike or even acting violently toward their supervisors, directors, but overall people are quite satisfied with their jobs. According to the surveys percentage of satisfied people averages in the US is about 85 percent. The feelings, reflecting attitudes toward ones job, are known as job satisfaction.

Settings, related to the personnel job satisfaction and devotion to the company, are presenting special interest for the theory of organizational behavior and practice of human resource management.

A discussion of the job satisfaction problem concentrates attention on the employees attitude toward their job, and a discussion of organization devotion on the attitude toward the organization in the whole.

What is job satisfaction once more?


Lock gives a following detail definition of job satisfaction: “ pleasant, positive emotional condition coming from your job evaluation or job experience.”1 Job satisfaction is a result of the very employees perception of the fact for how much their job provides important, from their viewpoint, things.

There are three most important parameters of job satisfaction. First, job satisfaction represents emotional reaction for the situation lay at the office. Its impossible to see it, it can be only experienced. Second, job satisfaction is defined often by that extent how much results of work correspond to expectations. For instance, if organization employees see they work much more, than other department employees, but receive less for that, more probably, they will have negative attitude toward their job, supervisor and colleagues.

They will experience dissatisfaction feeling. From another hand, if they see, they get favorable attitude and materially rewarded, their attitude toward the job will be positive. They will experience satisfaction feeling from their job. Third, through job satisfaction some another settings are expressed. Smit, Hendall and Hulin suppose that there is five parameters of job, most exactly characterizing it from the viewpoint of those affective reactions, which job causes by people. These parameters are enumerated below:

  1. Job itself. The extent, in which job gives people interesting assignments, opportunities to perceive new, experience responsibility feeling for the job laid upon.
  2. Payment. The sum of money reward, which is paid for the job, and that in which way the given sum corresponds to reward, receiving by other organization member.
  3. Promotion possibilities. Career promotion opportunities.
  4. Management. The capacity of a head to provide as technical, as moral support.
  5. Colleagues. The extent of technical knowledge of colleagues and the level of social support.2


Factors influencing on Job Satisfaction

Lets mark several factors, influencing on Job Satisfaction. For example, last research show that if after college graduation students are immediately employed according their specialization, then on the basis of both events coincidence its probable to predict a following job satisfaction.3 There are the main factors influencing on Job Satisfaction below:

Job itself. The main source of satisfaction is, of course, job itself. Thus, for instance, research, dedicated to job characteristics and carried out in correlation with working place projecting, testify that the very content of work and autonomy by its implementation represent two most important motivation factors correlated with labor. As research indicated, other main components of job satisfaction are interesting and difficult job without time for tedium and job giving a man one certain status.4

Payment. The system of money rewards is considered as a significant but multicomplex and multisided job satisfaction factor. Money not only gives people an opportunity to satisfy their primary needs, but also fosters satisfaction of higher levels needs. Employees more often perceive their salarys level as a reflection of that how management estimates their contribution to the companys activity. Additional indulgences are also important, but their role is less meaningful. One of the reasons is that employee more often have no the slightest idea about the amount of received as indulgences. Moreover, many are prone to underestimate these indulgences; insofar they do not see their practical value.5 Nonetheless, recent research indicated that if employees have an opportunity to choose themselves to some extent independently indulgences from the whole package rendered by the company that is named a flexible indulgences system, then they receive greater satisfaction from indulgences receivables and the job in the whole.6

Job promotion. Promotion opportunities make different influence on job satisfaction. That comes because of that promotions can be implemented in various forms and be accompanied with diverse rewards. For instance, people receiving promotion for the length of service, although experience satisfaction from job but not in such an extent as employees, which receive promotion for the results achieved. Aside from, job promotion with salary increase of 10% usually does not give that pleasure as position promotion with a supplement of 20%. These differences can explain, why promotions on the level of high management bring larger contenting than advancements on the lower levels of organization.

Guidance. Guidance also represents moderately important factor by the analysis of job satisfaction. In some other places the importance of leadership skills could be analyzed. Here its sufficient to restrict yourself with a comment of that there are two main leadership parameters influencing on job satisfaction. First is an orientation of the chief on the employee that is measured by the degree of getting interest of the management in his colleagues favorability. As a rule, this interest exerts in that if chiefs verify the activity of their subordinate, give advices regarding his work, support, and also treats him not only officially, formally, but also informally. In the US employer are usually discontented with their principals just on the given parameter. For instance, recently navigated questioning showed that less than half of respondents receive regular feedback and support in their problems solving from the side of principals.7

Another parameter is involving or influence; this is illustrated by the managers activity that let their colleagues participate in decision making that has direct relation to their work. In the majority of cases this approach draws to the job satisfaction feeling boost. In particular, deep metaanalysis brought to the conclusion that employees involving into the process of decision-making really positively affects on job satisfaction. The whole climate of involving created by a principal makes larger impact on job satisfaction than participation in the making of decision of limited range.8

Working groups. Direct affect on job satisfaction makes the very nature of work groups. Benevolent, ready to come to help colleagues are personally a certain source of job satisfaction feeling for any individual. Working group serves for a single office worker is a source of support, comfort, advice and enjoyment from the very job. A “good” working group fosters a gaining of a greater joy and pleasure from job. On another hand, when the opposite situation is observed, i.e. when it is hard to get along with the people, the given factor imposes negative impact on job satisfaction.

Working conditions. One more factor imposing moderate impact on job satisfaction is working conditions. If conditions are good (e.g. offices are neat and cosy, clean and engaging), staff could easier manage their job. If bad working conditions were available (e.g. it is hot or noisy in the office), it would be more difficult for employees to implement their work. Otherwise, working conditions affect job satisfaction similar to working groups influence. If all were favorably around, there would not be problems with job satisfaction.

A majority of people does not pay any special attention, if only these are not excessively bad. Moreover, availability of numerous claims on working conditions often testifies an availability of other problems. For example, a manager may claim on that evening before his office has been badly cleaned, however anger indeed is the result of his morning meeting with chiefs during that he had been reproved for bad implementation. Nonetheless, for the last years working conditions obtain once again great importance in terms of work force diversification. For instance, several organizations included an opportunity to choose a flexible work schedule in employers working conditions that illustrates a fragment “Diversification management in action: Flexible approach key to success”.


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